Social Listening: How Brands Can Benefit From Positive and Negative Comments

Social Listening: How Brands Can Benefit From Positive and Negative Comments

Have you ever listened to conversations without an invitation? “Eavesdroppers never hear any good of themselves” is an idiom many people are all too familiar with. Essentially this phrase means if you eavesdrop on conversations where people are talking about you, more times than not you may hear many unfavorable …